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Underfoot Services - From Our Christchurch House Foundation Repair Clients

Bevan Craig from Underfoot Services Ltd was recommended to us by a friend who had used him after the February 2011 Earthquake in Christchurch.

We also had extensive damaged after those earthquakes and needed to obtain information to present to our insurance company.

We needed to obtain information by investigating the damage to our foundations and floor slab and also our suspended concrete floors upstairs.

Underfoot Services are extremely thorough with their testing and engineering work and keep the client fully informed with their work and the results during the process.

They also have the ability to outline your problems and the remedial work that is needed in such away that you do not need to be a qualified engineer to understand.

We totally underestimated the importance of getting advice early relating to our foundations and thanks to Underfoot Services Ltd we have now been able to challenge our insurance company findings with factorial information to pursue an outcome that will be in accordance with our insurance policy cover.

I would thoroughly recommend Underfoot Services Ltd as a very professional company that has the ability to support you through the very difficult process of claiming and tackling the repair work of your most expensive asset – your home.

Kind regards,
Trevor Blake

We are registered architects in New Zealand. We own a large house in Christchurch. In February of 2014, our private structural engineer highly recommended Underfoot Services to inspect the earthquake damage to our foundation ahead of geotechnical testing.

Like many Cantabrians, we have endured a three and a half year struggle to resolve our insurance claim with the EQC and IAG. At our request, IAG hired Mr Craig and from the start, he was a consummate and detail oriented professional who gave very clear explanations and advice.

Detailed investigations are critical to getting an accurate costing of the rebuild of an earthquake house but before we met Bevan Craig, we had many inadequate reports from other so-called professionals. The previous engineers never even looked below the house, never mind climb down into the crawl space. They had no idea how our house was constructed and their proposal to repair it was absolutely ludicrous. Their work could not be sufficiently costed and we lost more than a year in additional delays.

In contrast, Mr Craig crawled through the space for hours and painstakingly documented the condition of every part of the foundation. The investigation and report from Bevan Craig was especially detailed—listing the piles that were built underneath our 108 year old house, the slope and sinking of the house due to earthquake damage, the type of framing used in the existing ground floor framing system as well as the construction details of the perimeter foundations.

Additionally, Mr Craig discovered that one of our hot water heaters was leaking, unbeknownst to us. He arranged for the plumber to remove the heater even though that was not part of his contract. After so much irresponsibility from other so-called professionals, Mr Craig’s seriousness and thoroughness was greatly appreciated.

Mr Craig has extensive experience assessing existing foundations and he has been able to provide excellent analysis and advice as we negotiate for first rate engineering from both the chartered loss adjustors and the insurance companies. We would highly recommend him to any Christchurch homeowner or architect.

Kindest regards,
David Williams and Ann Wimsatt

To whom it may concern,

Because of the Canterbury earthquakes and my scepticism at being told that I have little damage to my land and foundations, I contacted Bevan Craig. Bevan Craig did a quick site inspection at my residence in Woolston, Christchurch during May 2014. He found serious flaws by quick observation in the amount of damage compared to what EQC and my insurer had told me in reports. I contracted him to do a full site inspection and the results of this were sobering.

The information will save me a great deal of money on my properties potential resell value and it has enabled me to claim for my full entitlements from my insurer. I have gone from “under cap” to well above. I strongly recommend that anyone in my position consider doing what I did and contact Bevan Craig for his expertise and honest appraisal of damage and engineering solutions.

Kent Lewis

Dear Bevan,

When I discovered a problem with my concrete block basement I had no idea who to turn to for help. Fortunately, I was given Underfoot Services Limited’s details and you were able to come up with a solution.

You visited the property and analysed the situation promptly. I was impressed that you offered several solutions and gave me concise costings for each.

Once I had decided which method to use, you provided very clear directions for getting it done. Your co-ordination of the entire operation made it so much easier and your technical knowledge gave me confidence in the process. You answered all my queries and kept me well informed of progress.

I greatly appreciated your professional guidance and practical approach. Based on my experience, I would recommend Underfoot services Limited for thorough, efficient and cost effective solutions to similar foundation problems.

Thank you for your assistance.

Yours sincerely
Rosemary Lim
(Phone numbers available on request)

We recently had work completed to our property and we are writing to thank you for your efforts both in putting the project together and assistance afforded to us in gaining a successful completion to it.

Throughout the planning and execution of the work you provided us with guidance and help which we found extremely helpful and we felt that your contribution to the project was of the highest standard and a great help to both of us.

The assurance you were able to convey to us during what was a stressful time, helped in no small degree to minimise the impact of the project upon us and our property. Special thanks for the on-site advice and inspection and your overall involvement in the project.

To have such work done naturally causes upheaval to the property and is stressful to property owners. As I had recently undergone heart by-pass surgery it was especially stressful and your attention to the details and ongoing involvement contributed in no small way to minimise this upon myself.

Laurel would like to express her own thanks for the assurance you were able to provide during this time.

We would no hesitation to recommend your services to anyone.

Thank You,
Kevin and Laurel
(Phone numbers available on request)

When cracks in my 100 year old brick building started opening, my despair increased as each so called ‘expert’ could only offer me a report or price to ‘explore’ footings. I was assured the repair would be expensive and time consuming. Then Underfoot Services arrived.

Within no time Bevan had bore sampled soil, confirmed foundation type, identified causes and provided steps to halt the problem. He then outlined not one but a series of options to address it.

His knowledge of how soil, moisture and building types interact was as incredible as the results. I have never written a referral before, but then I have never been as impressed as I was by the hands on knowledge and professionalism of Underfoot Services Ltd.

Kevin Longley

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